Introduction

• MH Aesthetics & Beauty Clinic is committed to protecting and respecting the privacy of all those who use our website and our services.
• In line with the UK and EU General Data Protection Regulation (GDPR) it is important to us that our visitors and customers understand what personal data we collect or hold from you and how it will be processed.

What personal data do we collect?

Information provided by you:

• Website Enquiries:
  • Name
  • Contact numbers and email addresses.
  • This data is only used to reply to your enquiry and send you newsletters about our services and treatments. You can unsubscribe at any time. It is stored on company computers and mobile phones.
• Booking System:
  • Name
  • Contact numbers and email addresses.
  • Health details
  • This data is only used to confirm your booking, keep you safe during your treatments, and take your payment. It is stored on company computers and mobile phones.

Please note that we do not hold or store your payment card details. These are processed by our booking system provider Timely and you can find their privacy policy here.

Information we collect from you:

Cookies

• When you first visit our website, we will ask for your permission to use analytical tracking software to monitor your activity on our site. This helps us to better understand how our site is being accessed so that we can improve our visitor’s experience and our customer service.
• This software is provided by Google Analytics which uses cookies to track visitor usage.
• Cookies are small, harmless files saved to the user’s computer’s hard drive that track, collect and store information about the user’s interactions and usage of the website.
• There are two types of cookies. Essential and non-essential.
  • Essential cookies do not require consent as they are necessary to ensure the site’s working. For example, the shopping basket requires essential cookies so that you can choose and purchase your items.
  • Non-essential cookies refer to marketing and analytical cookies. If you grant permission, the software will save a cookie to your computer’s hard drive to track and monitor your engagement and navigation of the website each time you visit.

Google Analytics

• Google Analytics uses your IP user address and tells us about the pages you have accessed and how long you stayed on these pages. It also remembers if you return to our website.
• When you first access our site you will be asked about your preferences and will be able to decline the marketing/analytical cookies.
• If you do not grant permission, we do not receive this information.
• If you wish to block the use of cookies on your hard drive at a later date, you can select ‘cookie settings’ under the privacy settings in your browser options and add our domain name (www.[ENTER YOUR DETAILS]-boutique.co.uk) to the list of websites you deny access.
• Google Analytics provides information to us in an anonymised format (general summary rather than individualised) and this information is stored on the respective platforms.
• Google take your privacy very seriously. For further information, please visit http://www.google.com/privacy.html
• Essential cookies cannot be disabled as they are crucial to the site working correctly and allowing you to browse and purchase.

Suppliers

• To pay our suppliers, we collect and retain our supplier’s bank details. They are stored on the company computers.

Why do we hold your data?

• We only hold personal data that we need to:
  • To contact you and communicate with you
  • To fulfil our contractual obligations
  • You provide this data during the enquiry process or by using our website.
• The data from Google Analytics helps us develop and improve our customer experience. If you choose to, you will also have consented to us receiving this data with the cookie consent policy.
• If you enquire with us, we hold your data so that we can respond and send you email updates if they interest you.
• All data we hold is given with consent or for us to fulfil our contract with you.

Sharing your information

• The only other time would be if we were required to do so for legal reasons (or for reasons of Vital Interests/Safeguarding),

Data Retention

• We hold this information for 7 years for accounting purposes.
• Your details will remain in our email system if you have made an enquiry to us by email.

Information Security

• We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of our website users and the personal information that we hold. Our website complies with all UK national laws and requirements for user privacy and uses a Secure Socket Layer (SSL) certificate.
• To the best of our knowledge, we have checked that our website and hosting company have taken all steps possible to protect our site and data. The personal information you provide us with and we collect is stored on our shared hosting.
• To further protect the data and sensitive data, we use virus software on our laptops and password protection, and we keep records and our laptops in a secure space ( i.e., a locked room).
• While we take all applicable technical and organisational measures to safeguard your data, we cannot secure the whole internet entirely. As a user, it is your responsibility to acknowledge this and to understand that the personal details you give to us by your own choice across the internet are transferred at your own risk.

Social Media Platforms

• Our social media engagement is subject to the customs and privacy policies of each platform. Social media may have their own tracking cookies.
• While we take great care to ensure the security and safety of our followers’ personal information, it is up to the individual to use the platforms with due care and caution regarding their own privacy and personal details.
• MH Aesthetics & Beauty Clinic will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.
• If we use social sharing buttons that help share web content directly from web pages to the social media platform, users do so at their own discretion. By default, some social media platforms shorten lengthy URLs (web addresses) to look like this; http://bit.ly/wkDTpk18. These shortened URLs can be prone to spam and hacking. MH Aesthetics & Beauty Cliniccan not take any liability for damages/implications caused by visiting any shortened links.

The right to be forgotten

• We will always include a clear and straightforward opt-out method on all of our marketing email communication in the future with you so that you have an easy-to-follow route if you decide you no longer wish to be contacted by MH Aesthetics & Beauty Clinic. Upon this request, your details will be removed from the database.

Your Data Protection Rights

• Your personal information is kept private and stored securely until it is no longer required or relevant or you ask us to remove your details.
• You may request a copy of the personal data we hold for you or ask us to amend or delete your details free of charge. To make a request, please email us using the email at the bottom of the policy.
• We will respond to your request within 30 days, providing you provide us with proof of identity if we deem it necessary.

Questions about this Privacy Policy

• It is important to us that our visitors and customers fully understand the privacy implications. This policy aims to outline the obligations and requirements of the users, the website, and the website owners as openly and transparently as possible. If there is an area you are unsure about, please do not hesitate to contact us so we can talk you through it.

Updates to this Privacy Policy

• We will update this policy regarding legal, technical or business developments. This policy was last updated in October 2024.

MH Aesthetics & Beauty Clinic

mhaestheticclinic@yahoo.com